Frequently Asked Questions

How to search for products?

Simply type the product name in the Search Bar at the top of any page. Try to enter a general description. The more words you use, the less products you will get on the results page. When you find a product you’re interested in, simply click on its name or image for more details.

Do I need to create an account to place an order?

It’s not a must: you can place your order even if you don’t have an account or aren’t logged in..

How do I place an order?

On the product page with the item you like, select the color or other product variation (if there are any) that you like the most, and click on the Add to Cart button.

As soon as you’ve added everything you wanted to your cart, click on the Proceed to Checkout button.

You will see the list of items you’re ordering, and will be able to remove, add, or edit anything if necessary.

Make sure your shipping details are filled in correctly, and click on the Complete Order button. Finally, select the payment method that’s most convenient to you, and check out.

How do you protect my personal details when I register and check out?

We offer the highest security possible at all times to make sure the online transactions keep your personal information safe..

Following the industry standards, we use the Secure Sockets Layer (SSL) technology to encrypt the information you share with us such as your name, address, and payment details..

Can I buy your items and send them to someone as a gift?

Yes! Simply use this person’s address as the shipping address when you place an order. There will be no price tags on or within the package!.

Can I change or cancel my order?

Yes, if your order has been paid and you need to change or cancel it, you can do this within 12 hours of placing it..

To edit your order details or cancel the purchase, simply use the Contact Us form to send us an email..

An item is missing, wrong, or damaged in my package. What should I do?

We’re sorry it happened to you! Kindly use the Contact Us form to get in touch with us and tell us all the order details so that we can sort it out for you..

Does CEEEM ship products internationally?

CEEEM Indeed offers international shipping services. For details and to explore our product selection, please visit our website at WWW.CEEEM-US.COM. We provide delivery services to the following countries: USA, CANADA, AUSTRALIA, FRANCE, SPAIN, SAUDI ARABIA, UNITED ARAB EMIRATES, EGYPT, GERMANY, PHILIPPINES, QATAR, KUWAIT, ITALY, IRELAND, BELGIUM, AUSTRIA, ARMENIA, & UNITED KINGDOM

Will I get all the items from the order in one package?

As the order is shipped from one location now, you get one tracking number for the order which will be updated and shared with you. So, if you order several products in one order, all the items will be sent in one package.

The items can be sent in different packages if you have made several orders or if it is justified in terms of logistics.

How much do you charge for shipping?

We provide delivery services to the following countries: USA, CANADA, AUSTRALIA, FRANCE, SPAIN, GERMANY,  SAUDI ARABIA, UNITED ARAB EMIRATES, EGYPT, PHILIPPINES, QATAR, KUWAIT, ITALY, IRELAND, BELGIUM, AUSTRIA, ARMENIA & UNITED KINGDOM

Two Types of Shipping:

Super Savings: 0 Fee

Expedited: 10 USD

What are the typical shipping times for orders?

Products are delivered by USPS — United States Postal Service.

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

SHIPPING TIME

Shipping times vary by destination and warehouse location. These are our estimates:

Please note that during high demand season, the estimated delivery time may increase.

Location Estimated Shipping Time
United States 5-20 Business days
Canada, Europe 5-20 Business days
Australia, New Zealand 5-25 Business days
Central & South America 5-25 Business days
Asia 5-20 Business days
Africa 5-25 Business days

 

DOMESTIC SHIPPING RATES AND ESTIMATES FOR PRINT-ON-DEMAND PRODUCTS

The production time for an order depends on various factors, including the time of year, product availability, and order size.

In general, it takes 2-7 days to fulfill an order, after which it’s shipped out.
The shipping time depends on your location, but typical shipping times are:

Do you provide tracking information?

You will receive your tracking information within 3-5 working days. But sometimes tracking might not available if free shipping applies. In this case, please contact us at talktoceeem@ceeem.shop

Can I cancel my order?

You can change or cancel your order within 12 hours. Please contact us at talktoceeem@ceeem.shop

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