We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Talktoceeem@ceeem.shop.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Talktoceeem@ceeem.shop.
How do refunds, returns, and exchanges work on CEEEM?
- In case customer reports a damaged or incorrect product, customer is required to submit a photo evidence within 30 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, customer must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but customer claims that they did not receive the item, customer must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
- Return Shipping: Customer responsesibility for provide return shipping cost.
If you experienced any of the above scenarios, you must report the issue within 30 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Order cancellation
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Returns are not available under the following circumstances:
- Customer’s order does not arrive due to an incorrect address provided by the customer;
- Customer’s order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at talktoceeem@ceeem.shop.
5. CONTACT US
If you have any further questions, please don’t hesitate to contact us at talktoceeem@ceeem.shop
